Cloud has dominated the cloud vs. on-premises debate when it comes to voice communications. Most businesses are moving to the cloud and increasingly choosing a UCaaS (Unified Communications as a Service) model as part of that migration.

One benefit of moving voice to the cloud is that it often comes with a complete UCaaS offering, which facilitates internal and external communication across various modalities, replacing a voice-only solution.

The communication needs of most businesses have now outpaced the capabilities of a legacy PBX. Employees are increasingly working from home or another remote location. As a result, cloud-based communications continue rapid growth as companies recognize the flexibility, simplicity, and lower overhead cost associated with a cloud solution.

Rather than simply replacing an old phone system with a new phone system, use this transition to provide enhanced unified communications capabilities, including messaging and meetings, that make your workers more productive and effective. Your phone solution should effortlessly enable users to transition between chat, calling, and meetings. It should also provide an intuitive experience across various devices from mobile to desktop or desk phone, with benefits such as:

• Business continuity
• Mobility
• Integration with third-party applications
• Manageability
• Single-platform user experience
• Scalability
• Global availability
• Agility & innovation
• Total cost of ownership

Zoom Phone is a key component of the Zoom UCaaS platform, which delivers a seamless experience across communication modalities. Key benefits of Zoom as your unified communications solution include:

• Single robust platform
• Video-first architecture
• Rapid innovation and third-party integrations
• Modern phone features for the whole team